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Establishing clear guidelines, operational standards, and legal commitments for our enterprise technology solutions, consulting engagements, and global digital services.
Effective Date: 26 August 2026
Last Updated: 26 August 2026
Version: 1.0
These Terms of Service (“Terms“) govern access to and use of the websites, platforms, products, and services provided by Vranya Globaltech (“Vranya“, “we“, “us“, or “our).
By accessing our website, engaging our services, submitting an inquiry, entering into an agreement, or otherwise using Vranya’s services, you acknowledge that you have read, understood, and agreed to these Terms, to the extent applicable to your use of our services.
Where a signed agreement, Statement of Work, Order Form, Master Services Agreement, Service Agreement, or other written contract exists between Vranya and a customer, that agreement will govern the relevant services to the extent of any conflict with these Terms.
Vranya provides enterprise technology and professional services including enterprise applications and ERP, cloud engineering, DevOps, data and AI engineering, cybersecurity, infrastructure support, third-party maintenance, IT Asset Disposition, data destruction, professional services, technical support, and related technology solutions.
The exact scope, deliverables, service levels, timelines, responsibilities, fees, and technical requirements for a particular engagement will be established through the applicable proposal, quotation, Order Form, Statement of Work, or other written agreement.
Vranya may modify, enhance, replace, or discontinue portions of its services where reasonably necessary to maintain, improve, secure, or develop its offerings.
You may use the Vranya website for lawful business and informational purposes.
You agree not to:
use the website for unlawful, fraudulent, or abusive purposes;
attempt to gain unauthorized access to systems or accounts;
interfere with website security or availability;
introduce malicious code, malware, or harmful content;
scrape, copy, or systematically extract website content without authorization;
impersonate another individual or organization;
misuse forms, communication channels, or support services; or
use our website in a manner that could damage Vranya, its customers, systems, or reputation.
Vranya may restrict or suspend access where we reasonably believe that website use presents a security, legal, or operational risk.
Customers are responsible for providing accurate information, appropriate instructions, timely approvals, required access, technical information, and other resources reasonably necessary for Vranya to deliver the contracted services.
Customers are also responsible for ensuring that they have the necessary rights, licenses, permissions, and legal authority to provide data, systems, equipment, software, credentials, or other materials to Vranya.
Customers must maintain appropriate security over their own accounts, credentials, devices, networks, and systems.
Where Vranya requires access to a customer’s environment, the customer is responsible for providing authorized and appropriately scoped access.
Vranya may provide implementation, integration, customization, migration, upgrade, advisory, and support services involving third-party platforms, including Microsoft Dynamics 365, Oracle applications, NetSuite, LS Central / LS Retail, cloud platforms, cybersecurity platforms, and other enterprise technologies.
Third-party products and platforms remain subject to the applicable terms, licenses, policies, and agreements of their respective providers.
Vranya does not control the availability, functionality, security, pricing, licensing, or continued operation of third-party platforms.
Customers are responsible for maintaining appropriate third-party licenses and subscriptions unless otherwise expressly agreed in writing.
Cloud migration, modernization, DevOps, infrastructure, Kubernetes, serverless, Infrastructure as Code, monitoring, and CloudOps services may involve third-party cloud environments.
Vranya will perform the agreed services according to the applicable scope and customer requirements.
Unless expressly agreed otherwise, customers remain responsible for their cloud subscriptions, underlying licenses, account ownership, customer configurations, access permissions, and data.
Service availability may also depend on third-party cloud providers, telecommunications providers, infrastructure providers, and other external systems.
Vranya may provide cybersecurity, managed security, security monitoring, Zero-Trust, vulnerability management, cloud security, identity security, incident response, and related services.
Security services are designed to reduce risk but cannot guarantee that a system will be completely protected against every cyberattack, vulnerability, threat, or security incident.
Customers remain responsible for maintaining appropriate security policies, access controls, backups, software updates, user awareness, and other controls within their own environments unless specifically included in the contracted services.
Where an incident occurs, the parties will cooperate in accordance with the applicable incident-response procedures and contractual obligations.
Vranya may provide ITAD, secure asset handling, data sanitization, data destruction, recycling, refurbishment, resale, and hardware buy-back services.
Customers must identify equipment and information that is subject to legal holds, regulatory preservation requirements, contractual restrictions, or other retention obligations before submitting equipment for disposition or destruction.
Unless otherwise agreed, customers remain responsible for ensuring that equipment is legally authorized for transfer, disposal, recycling, resale, or destruction.
Vranya will perform the contracted disposition or destruction service according to the applicable Statement of Work, service specification, security procedures, and applicable law.
Where included in the service, Vranya may provide asset reports, certificates of destruction, sanitization records, or chain-of-custody documentation.
Vranya’s handling of Personal Data is governed by our Privacy Policy and, where applicable, a separate Data Processing Agreement or contractual data protection provisions.
Each party agrees to protect confidential information received from the other party and to use such information only for legitimate purposes connected with the applicable business relationship.
Confidential information may include business information, technical information, customer information, security information, credentials, pricing, designs, documentation, source materials, and other information that is reasonably understood to be confidential.
Confidentiality obligations do not generally apply to information that is publicly available through no breach of obligation, independently developed, lawfully received from another source, or required to be disclosed by law.
Unless otherwise agreed in writing, Vranya retains ownership of its pre-existing intellectual property, methodologies, frameworks, templates, software, tools, documentation, processes, know-how, and other materials developed independently of a specific customer engagement.
Customer-specific deliverables and intellectual property rights will be governed by the applicable contract, Statement of Work, Order Form, or other written agreement.
Customers retain ownership of their own data, content, systems, trademarks, and materials provided to Vranya.
Nothing in these Terms automatically transfers ownership of either party’s pre-existing intellectual property.
Where Vranya provides AI, machine learning, analytics, data engineering, LLM, RAG, or agentic AI services, the permitted use of customer data will be governed by the applicable agreement and project requirements.
Customers are responsible for ensuring that data supplied for AI or analytics processing may lawfully be used for the intended purpose.
AI-generated or automated outputs may require human review and validation before being used for legal, financial, medical, security, operational, or other consequential decisions.
Fees, payment terms, taxes, expenses, currency, invoicing schedules, and applicable commercial conditions will be specified in the applicable proposal, quotation, Order Form, Statement of Work, or agreement.
Unless otherwise agreed in writing, customers are responsible for applicable taxes and approved expenses associated with the services.
Late or disputed payments may affect service delivery where permitted under the applicable agreement.
Where applicable, service levels, support hours, response times, escalation procedures, maintenance windows, availability commitments, and service credits will be defined in the relevant Service Level Agreement (“SLA”) or contract.
If no SLA applies, Vranya will use commercially reasonable efforts to provide the agreed services and support.
Scheduled maintenance, third-party outages, force majeure events, customer-caused issues, and circumstances outside Vranya’s reasonable control may affect service availability.
Vranya may use third-party providers for hosting, cloud infrastructure, software, telecommunications, logistics, cybersecurity, data destruction, recycling, payment processing, recruitment, and other business functions.
Where third-party services are necessary for an engagement, their availability and performance may affect the relevant Vranya service.
Customers may also be required to accept third-party terms where the service directly depends on a third-party platform or product.
Customers must not use Vranya services to:
violate applicable law;
infringe intellectual property or privacy rights;
distribute malicious software;
conduct unauthorized security testing;
gain unauthorized access to systems;
facilitate fraud or cyberattacks;
interfere with other users or systems;
process information unlawfully; or
otherwise misuse the services.
Authorized security testing must be conducted only within the scope, systems, dates, and methods expressly approved by the relevant customer and Vranya.
Vranya will perform contracted professional services using reasonable skill and care consistent with generally accepted industry practices.
Except where expressly stated in a written agreement, Vranya does not guarantee that:
a service will be completely uninterrupted;
every vulnerability or security threat will be detected;
every cyberattack will be prevented;
third-party platforms will remain continuously available;
technology will operate without errors; or
business outcomes will always meet a particular expectation.
To the maximum extent permitted by applicable law, services and website content are provided subject to the express warranties contained in the applicable agreement and otherwise without additional implied warranties.
To the maximum extent permitted by applicable law, Vranya will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, or anticipated savings, arising from the use of or inability to use the services.
Any limitation or exclusion of liability will be subject to the applicable customer agreement and mandatory requirements of law.
Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded or limited.
Where applicable and subject to the relevant agreement, each party may be responsible for claims arising from its own breach of contractual obligations, unlawful conduct, infringement of third-party rights, or misuse of the services.
Specific indemnification obligations, exclusions, procedures, and liability limits will be governed by the applicable written agreement.
Vranya may suspend access to a service where reasonably necessary to:
protect security;
prevent fraud or abuse;
comply with law;
address a material breach;
protect Vranya, its customers, or third parties; or
prevent significant operational harm.
Termination rights, notice requirements, transition obligations, data return, data deletion, and post-termination support will be governed by the applicable agreement.
Upon termination, each party will comply with applicable obligations concerning confidential information, Personal Data, intellectual property, payment, and other provisions intended to survive termination.
Each party is responsible for complying with laws applicable to its activities and responsibilities.
Depending on the service and jurisdiction, applicable requirements may include privacy and data protection laws, cybersecurity requirements, export controls, sanctions, employment laws, environmental requirements, intellectual property laws, and industry-specific regulations.
Vranya seeks to maintain appropriate governance and security practices aligned with applicable requirements, including GDPR, UK GDPR, relevant Indian data protection requirements, ISO/IEC 27001-aligned controls, NIST principles, and other applicable frameworks.
Vranya may update these Terms from time to time to reflect changes in our services, technology, business operations, legal requirements, or security practices.
The latest version will be published on our website with the applicable effective date.
For customers operating under a separate written agreement, changes to these general Terms will not override the terms of that agreement unless expressly permitted by the agreement.
The governing law, jurisdiction, dispute-resolution mechanism, and venue applicable to a particular customer relationship will be established in the relevant written agreement.
Nothing in these Terms is intended to prevent a party from exercising mandatory rights available under applicable law.
For questions regarding these Terms or Vranya’s services, please contact:
Vranya Globaltech
Europe Headquarters
46 rue Charles de Gaulle
35136 Saint-Jacques-de-la-Lande
Brittany, France
United Kingdom Office
71–75 Shelton Street
London, WC2H 9JQ
England
India Corporate Sales Office
Unit No. 501, 5th Floor, Tower B3
Orris Carnation, Sector 85
Gurgaon – 122004
Haryana, India
Registered Corporate Office
Block B, Unit No. 789
Palam Vihar
Gurgaon – 122017
Haryana, India
Email: connect@vranya.com
Website: www.vranya.com
Global Helpline: +91-9958018871
Vranya Globaltech reserves the right to update these Terms as its services, technology, and applicable legal requirements evolve.
